EagTac-USA handles Waranty support & repairs for items purchased from ~ EagTac-USA (aka illuminationGear)
, in Florida USA.
Items purchased from other Dealers (including those on eBay or AMAZON) ~ MUST
directly to that seller for refund, exchange, Warranty Repair etc, and/or contacted for Questions & Support.
If the Selling Dealer refuses to take care of your concern ~ WE WILL
but we will require knowing who the selling Dealer was, with a copy of the communication you have had with that Dealer ~ so your concern can be resolved by the Factory.
Our eMail is: sales@EagTac-USA.com
us information on the product/model, the issue, and what troubeshooting steps have been taken thus far so we have documentation.
(TIP: Over 90-95% of issues we see are battery related!)
(DO NOT call us ~ we are happy to help via our eMail