Warranty/Support

EagTac WARRANTY& Customer SUPPORT begins ~ at the Place of Purchase/Selling Dealer.

EAGTAC ~ Manufacturer Warranty
EAGTAC offers the following Warranty service on items sold through AUTHORIZED Dealers:
10 Years - for manufacturer defect on flashlights (Except DX3E Teeny), headlamps, bike lights, LED drop-ins.
3 Years – for electronics/circuitry/LED
1 Years – for manufacturer defects on DX3E Teeny, and accessories including wall/car chargers, flashlight on/off switch, power cords, li-ion battery, li-ion battery that comes with flashlight or built-in, remote pressure switch, etc.
More Info

EagTac-USA handles Warranty support & repairs for items purchased from ~ EagTac-USA (aka illuminationGear), in Florida USA.
Items purchased from other Dealers (including those on eBay or AMAZON) ~ MUST be returned
directly to that seller for refund, exchange, Warranty Repair etc, and/or contacted for Questions & Support.

If the Selling Dealer refuses to take care of your concern ~ WE WILL
but we will require knowing who the selling Dealer was, with a copy of the communication you have had with that Dealer ~ so your concern can be resolved by the Factory.

We do stock misc. EagTac parts ~ such as holsters, replacement glass lens, pocket clips, switches, rubber switch boots, etc ~
reach out if you would like to purchase replacement parts.

Our eMail is: sales@EagTac-USA.com
Please eMail us information on the product/model, the issue, and what troubleshooting steps have been taken thus far so we have documentation.
(TIP: Over 90-95% of issues we see are battery/electrical connection related!)
(Please DO NOT call us ~ we are happy to help via eMail)

NOTE: We have no connection or affiliation with former Dealer/Distributor ~
EagleTac-USA/PTS-Flashlights (Wenatchee Washington USA).
Any problem or concerns with PTS Flashlights needs to be sent directly to EagTac Factory.